Experience Hike
Walk in your customers' shoes

Experience Hike

A 1-2 day workshop to look at the experience from your customers perspective.

experience
‍reimagined

A collaborative workshop with 4-12 teammates from across your organization to evaluate the effectiveness of touchpoints with internal or external customers.

We define customers as anyone receiving value from your organization. This includes your external customers and the internal ones - your employees. When was the last time you assessed what their experience looks like as they interact with your organization?

Our Customer Experience Hike will help you frame the experience of these groups so you can understand strong and weak points in their journey with your products or services.

We will help you define the interaction points of your internal or external customers. Then we can identify the processes necessary for delivering the optimal experience at those touchpoints. We'll start with a baseline from any data points you have available and then recommend some methods for getting additional insights straight from the source. After the session, you'll have a better picture for how to attract and retain your audience.

other provisions

Business Design Camp

Business design camp

Realign for customer value
Calendar

5 day workshop

Team Guide

3-7 of your leaders

Checklist

Revised model to deliver value

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problem solving camp

Problem-Solving camp

Solve a tough challenge
Calendar

2 day workshop

Team Guide

4-12 of your leaders

Checklist

Actionable solution for success

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problem solving camp

Innovation camp

Find space for growth
Calendar

3-5 day workshop

Team Guide

4-12 of your leaders

Checklist

Opportunities to pursue

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problem solving camp

collaboration camp

Improve your output
Calendar

1 -2 day workshop

Team Guide

up to 20 of your teammates

Checklist

Collaboration strategy

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perspective hike

EXPERIENCE hike

Understand your customer
Calendar

1 -2 day workshop

Team Guide

4-12 of your teammates

Checklist

Clarified interaction points

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Culture Hike

Perspective Hike

Make informed decisions
Calendar

1 day workshop

Team Guide

up to 5 of your leaders

Checklist

Inspiring insight for what's next

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